Frequently Asked Questions

Do you provide insurance?

Yes. All renters must either upload valid personal auto insurance that extends to rental vehicles or purchase our $40/day Damage Waiver. The Damage Waiver is automatically added at the time of booking. If valid insurance is uploaded during the booking process, the waiver can be removed. If no insurance is uploaded, the waiver will remain. No exceptions.

What is the Damage Waiver?

Our $40/day Damage Waiver provides full coverage for the rental vehicle during your booking. It covers damage from:

  • Collision (any fault)

  • Theft

  • Vandalism

  • Fire

  • Weather-related damage

  • Key loss or damage

There’s no deductible and no cap on the amount covered.

The waiver is automatically added at booking, and protects the car only—it is not a substitute for personal auto insurance.

My child is taking the road test - do I still need to provide insurance?

Yes. The rental must be booked by a licensed driver who will act as the sponsor during the road test. The $40 Damage Waiver is automatically added at the time of booking. If the sponsor uploads valid personal auto insurance that extends to rental vehicles during the booking process, the waiver can be removed. If no insurance is uploaded and approved ahead of time, the waiver will remain on the booking. This policy applies to all rentals, including road test appointments.

How does the booking process work?

Book your car online and you’ll get a confirmation email once it’s approved. Before pickup, we’ll ask you to:

  • Upload a clear photo of your driver’s license and a selfie holding that license next to your face so we can verify it’s really you.

  • Provide proof of personal auto insurance that extends to rental vehicles, or

  • Do nothing, and keep the $40/day Damage Waiver, which is automatically added at the time of booking.

Once everything’s verified, we’ll send you the lockbox code—usually the morning of your rental or a few hours before pickup.

Show up, grab the key, and hit the road. When you’re done, return the car to one of our reserved spots, put the key back in the lockbox, upload photos, and attach it to the window. That’s it.

📍 Exact Pickup Location - View on Map (Rear lot of West Main Marketplace, near sign marked “Entrance Deliveries”)

Why do I need to upload a selfie holding my license?

This quick security step ensures the person renting the car is the same person on the license. It helps prevent fraud and protects you and us.

What do I need to do before picking up the car?

After your booking is confirmed, you’ll need to:

  1. Upload a clear photo of your driver’s license and a selfie holding that license next to your face so we can verify it’s really you.

  2. Provide proof of personal auto insurance that extends to rental vehicles or keep the $40/day Damage Waiver, which is automatically added at the time of booking.

If valid insurance is not uploaded and approved during the booking process, the Damage Waiver will remain on the reservation. No exceptions.

Pickup instructions will be emailed 24 hours before your rental begins.

You’ll also take photos of the car and upload the photos in a provided link before driving off—this protects you from being blamed for any previous damage.

When can I book and pick up a rental?

You can book a car any day of the week — pickups are available until 8 PM daily, including weekends.

To keep things smooth and contactless, we require at least 4 hours’ notice for all bookings. This allows us to prep the vehicle and send your key pickup instructions automatically.

Even if you’re picking up on a weekend or after hours, you’ll still get everything you need on time — no lines, no waiting.

📞 Business hours for support are Monday–Friday, 9 AM to 5 PM. Bookings can still be made outside those hours as long as they meet the advance notice requirement.

Can I rent a car on short notice or same-day?

Yes! We offer Express Pickup for last-minute rentals. If you need a car today, call or text us at 📞 (508) 473-1883 during business hours and we’ll get you set up - if a car is available and ready.

Do I need to upload photos when picking up or dropping off?

Yes. This is a quick but important step. Before you drive off, we ask you to take photos of the car (inside and out) using the link we send. Same goes for drop-off. It protects both of us in case there’s any damage or disagreement later.

What documents do I need?

You’ll need a valid driver’s license (or a learner’s permit if you’re taking the road test) and either:

  • Valid personal auto insurance that extends to rental vehicles, or

  • Nothing additional if you’re using the $40/day Damage Waiver, which is automatically added at booking.

Road test rentals also require a licensed sponsor (the person who books and drives the car to the test).

Are your vehicles RMV-approved for road tests?

Yes. All of our road test rental vehicles meet Massachusetts RMV requirements. They’re fully insured, have current registration and inspection, and include an emergency brake in the center console. We also provide a completed sponsor form for the licensed driver accompanying the permit holder. Everything you need to pass your test with confidence. Important: Be sure to select the “Road Test Appointment” add-on when booking so we can prepare the car and paperwork ahead of time.

Are your vehicles tracked with GPS?

Yes. All our vehicles have GPS trackers with tamper alerts for mileage verification, theft prevention, and recovery. By renting, you agree not to remove, disable, or interfere with the device. Tampering or losing the GPS will result in a $350 charge and may end your rental immediately.

How do tolls work with my rental?

All vehicles come with a built-in Massachusetts E-ZPass transponder. If you pass through any tolls, we’ll charge the toll amount to your card after the rental, plus a $3 processing fee per toll to cover admin costs.

Example:

If you hit 3 tolls totaling $7.50, your card will be charged $16.50 ($7.50 in tolls + $9 in admin fees).

We’ll send you an email with a breakdown if any tolls are charged after your trip.

Is there anyone I can contact if I need help during my rental?

Absolutely. Just because it’s contactless doesn’t mean you’re on your own. You can call or text us 📞 (508) 473-1883 anytime during your rental — we’re here to help.

Do you rent to under 25?

Yes. Drivers under 25 are welcome. A $25/day underage fee applies.

Can I return after-hours?

Yes. All rentals use lockboxes. You’ll pick up your car using a code, and return it the same way - just put the key back in the lockbox, attach it to the window, and park in one of the designated reserved spots.

Can I pay with debit?

Yes, we accept all major debit cards. A $400 refundable security deposit will be placed as a pre-authorization hold at the time of pickup. The hold is released automatically after the vehicle is returned without issues. Debit cards must be in the renter’s name, and the full amount must be available on the card at the time of pickup.