No. We do not provide traditional auto insurance. All renters must either upload valid personal auto insurance that extends to rental vehicles or select one of our Damage Waiver options at booking:

• Standard Protection – $19.95/day: You’re protected against major repair bills. Your responsibility is capped at $2,000 per incident, and we take care of the rest.

• Premium Protection – $39.95/day: You get complete peace of mind. You’ll have no out-of-pocket costs for damage - everything is fully covered.

The Damage Waiver is automatically added at the time of booking if no valid insurance is uploaded. If insurance is uploaded and approved during the booking process, the waiver can be removed. No exceptions.

The Damage Waiver protects the rental car against physical damage, including:

• Collision (any fault)

• Theft

• Vandalism

• Fire

• Weather-related damage

• Key loss or damage

We offer two levels of protection:

• Standard Protection - $19.95/day: You’re protected against major repair bills. Your responsibility is capped at $2,000 per incident, and we take care of the rest.

• Premium Protection - $39.95/day: You get complete peace of mind. You’ll have no out-of-pocket costs for damage - everything is fully covered.

The waiver protects the car only. it is not a substitute liability insurance.

Maybe. If your personal auto policy includes liability and collision coverage, you can upload a copy of your insurance declarations page and the Damage Waiver requirement will be removed.

• If your policy is liability-only, or if you cannot provide proof of collision coverage, you must select one of our waivers:

  • Standard Protection – $19.95/day: You’re protected against major repair bills. Your responsibility is capped at $2,000 per incident, and we take care of the rest.

  • Premium Protection – $39.95/day: You get complete peace of mind. You’ll have no out-of-pocket costs for damage - everything is fully covered.

A standard insurance ID card is not enough — it only shows liability coverage. We must see your declarations page or a screenshot from your insurance company’s app that clearly lists collision coverage.

Most personal auto policies include rental cars, but not all. It’s your responsibility to confirm with your insurance company. Either way, you’re responsible for any damage to the rental. If your policy doesn’t cover it, you’ll need to pay out of pocket or choose our optional Damage Waiver.

Yes. The rental must be booked by a licensed driver who will act as the sponsor during the road test.

At the time of booking, the sponsor must either:

• Upload valid personal auto insurance that extends to rental vehicles, or

• Select one of our damage waiver options:

  • Standard Protection – $19.95/day: You’re protected against major repair bills. Your responsibility is capped at $2,000 per incident, and we take care of the rest.

  • Premium Protection – $39.95/day: You get complete peace of mind. You’ll have no out-of-pocket costs for damage - everything is fully covered.

If no insurance is uploaded and approved ahead of time, a damage waiver will remain on the booking. This policy applies to all rentals, including road test appointments.

Book your car online and you’ll get a confirmation email once it’s approved. Before pickup, we’ll ask you to:

• Upload a clear photo of your driver’s license and a selfie holding that license next to your face so we can verify it’s really you.

• Provide proof of personal auto insurance that extends to rental vehicles, or

• Select a Damage Waiver option, which will be automatically added at booking if no valid insurance is uploaded:

  • Standard Protection – $19.95/day: You’re protected against major repair bills. Your responsibility is capped at $2,000 per incident, and we take care of the rest.

  • Premium Protection – $39.95/day: You get complete peace of mind. You’ll have no out-of-pocket costs for damage - everything is fully covered.

Once everything’s verified, we’ll send you the lockbox code—usually the morning of your rental or a few hours before pickup.

Show up, grab the key, and hit the road. When you’re done, return the car to one of our reserved spots, put the key back in the lockbox, upload photos, and attach it to the window. That’s it.

📍 Exact Pickup Location - View on Map (Rear lot of West Main Marketplace, near sign marked “Entrance Deliveries”)

This quick security step ensures the person renting the car is the same person on the license. It helps prevent fraud and protects you and us.

During the booking is process, you’ll need to:

1. Upload a clear photo of your driver’s license and a selfie holding that license next to your face so we can verify it’s really you.

2. Provide proof of personal auto insurance that extends to rental vehicles, or select one of our Damage Waiver options (automatically added if no valid insurance is uploaded):

   • Standard Protection – $19.95/day: You’re protected against major repair bills. Your responsibility is capped at $2,000 per incident, and we take care of the rest.

   • Premium Protection – $39.95/day: You get complete peace of mind. You’ll have no out-of-pocket costs for damage - everything is fully covered.

If valid insurance is not uploaded and approved during the booking process, a Damage Waiver will remain on the reservation. No exceptions.

3. Check your email 24 hours before pickup for your instructions and lockbox code.

4. Take photos of the car before driving off and upload them in the provided link. This protects you from being blamed for any pre-existing damage.

You can book a car any day of the week — pickups are available until 8 PM daily, including weekends.

To keep things smooth and contactless, we require at least 4 hours’ notice for all bookings. This allows us to prep the vehicle and send your key pickup instructions automatically.

Even if you’re picking up on a weekend or after hours, you’ll still get everything you need on time — no lines, no waiting.

📞 Business hours for support are Monday–Friday, 9 AM to 5 PM. Bookings can still be made outside those hours as long as they meet the advance notice requirement.

Yes! We offer Express Pickup for last-minute rentals. If you need a car today, call or text us at 📞(508) 473-1883 during business hours and we’ll get you set up - if a car is available and read

Yes, renters are permitted to park their personal vehicles on our lot for the duration of their rental. However, please not that Star Car Rental is not responsible for any damage to or theft of your personal vehicle or its contents. Parking is at the owner’s sole discretion and risk.

Yes. This is a quick but important step. Before you drive off, we ask you to take photos of the car (inside and out) using the link we send. Same goes for drop-off. It protects both of us in case there’s any damage or disagreement later.

You’ll need a valid driver’s license (or a learner’s permit if you’re taking the road test) and either:

• Valid personal auto insurance that extends to rental vehicles, or

• One of our Damage Waiver options, which will be automatically added at booking if no valid insurance is uploaded:

  • Standard Protection – $19.95/day: You’re protected against major repair bills. Your responsibility is capped at $2,000 per incident, and we take care of the rest.

  • Premium Protection – $39.95/day: You get complete peace of mind. You’ll have no out-of-pocket costs for damage - everything is fully covered.

Road test rentals also require a licensed sponsor (the person who books and drives the car to the test).

Yes. All of our road test rental vehicles meet Massachusetts RMV requirements. They’re fully insured, have current registration and inspection, and include an emergency brake in the center console. We also provide a completed sponsor form for the licensed driver accompanying the permit holder. Everything you need to pass your test with confidence. Important: Be sure to select the “Road Test Appointment” add-on when booking so we can prepare the car and paperwork ahead of time.

Yes. All our vehicles have GPS trackers with tamper alerts for mileage verification, theft prevention, and recovery. By renting, you agree not to remove, disable, or interfere with the device. Tampering or losing the GPS will result in a $350 charge and may end your rental immediately.

All vehicles come with a built-in Massachusetts E-ZPass transponder. If you pass through any tolls, we’ll charge the toll amount to your card after the rental, plus a $3 processing fee per toll to cover admin costs.

Example:

If you hit 3 tolls totaling $7.50, your card will be charged $16.50 ($7.50 in tolls + $9 in admin fees).

We’ll send you an email with a breakdown if any tolls are charged after your trip.

Absolutely. Just because it’s contactless doesn’t mean you’re on your own. You can call or text us 📞 (508) 473-1883 anytime during your rental — we’re here to help.

Yes. The minimum rental age is 21. Drivers ages 21–24 are welcome, but a $25/day underage fee applies.

Yes. All rentals use lockboxes. You’ll pick up your car using a code, and return it the same way - just put the key back in the lockbox, attach it to the window, and park in one of the designated reserved spots.

Yes, we accept all major debit cards. A $300 refundable security deposit will be placed as a pre-authorization hold at the time of pickup. The hold is released automatically after the vehicle is returned without issues. Debit cards must be in the renter’s name, and the full amount must be available on the card at the time of pickup.

⚠️ Cancellation & Refund Policy

Because we do not support automated self-service cancellations, all cancellation requests must be sent to us in writing via text (508) 473-1883 or email at info@drivewithstar.com Fees are deducted from your upfront reservation payment based on notice given:

• 48+ hours notice: Full refund minus a $5.00 processing fee.

• 24 to 48 hours notice: $50.00 cancellation fee applied; remainder refunded.

• Less than 24 hours notice (or non-responsiveness to verification/payment requests): Subject to a late fee of one full day's rental or $100.00 (whichever is greater).

Running late? We hold your vehicle if you are delayed, but your rental time starts at the scheduled booking time. For our complete rules on cancellations, security deposit timelines, and ghost bookings, please refer to Section Q of the rental agreement.